Warning regards Citibank
I don't know how concerned I should be. Citibank have lost some of my money in a BACS transfer a month ago. They have been telling me the money would be back in my account within 14 days. I called today and they do not have any supervisors working at all. I have sent 15 messages through their bank messaging over the past week and not got one reply. I also called the customer service desk and got a busy signal which either implies they have reduced the number of staff or got a lot of unhappy customers.
I just thought I would share my concerns as if I got this service from a small company I would think they are about to go under. However my head is still a bit messed up about how to trust banks . I have grown up thinking banks would always be there and were the safest place to put my cash.