READ THIS EVERYONE: Our account details are scrambled

  • ianhkhi
  • 12/10/08 31/05/09
  • a depositor
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Posted: Sat, 08/11/2008 - 02:23

I have just received a letter dated October 23rd from one Alison Tomb of PWC under a KSFIoM letterhead.

It is addressed to me, with my name and address at top left, but referring in the subject line to a KSF account number that is not mine and starting the letter Dear... followed by the names of two people I've never heard of. (Ms M.... and Mr D.R.D.... - if you're out there, email me.)

Question: What earthly chance is there of PWC ever contacting at the correct address the correct people about the correct accounts?

Answer: Not a chance in hell.


BTW on October 15th I sent letters by mail to KSFIoM and to PWC notifying a change of address (to another continent). I enclosed electricity bills to testify to the old and new addresses. I followed up on October 18th with emails to Louise Harding, attaching the letters.

The fiasco letter of October 23rd was mailed to the my old address.

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Sorry to disappoint you all

  • masu
  • 10/10/08 30/04/14
  • a depositor
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  • Sat, 08/11/2008 - 11:19

I had almost daily communication with KSFIOM between july and September .It was in the form of telephone , fax ,email and letters globally . I have never experienced such an appalling mess from a bank .There was not one single instruction they managed to carry out! They even managed to transpose numbers ie 950 became 590 .One female member of staff was particularly helpful with me and i told he it was so bad that it made me laugh !......crying now.....Should have removed my money then !!!


I received other depositors' account number and names

  • ianhkhi
  • 12/10/08 31/05/09
  • a depositor
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  • Sat, 08/11/2008 - 09:26

Julienne, I'm sorry if I didn't make it clear. You are of course correct in that, if it were simply a case of a slight delay in PWC/KSF changing my address, there would be absolutely no need to write what I did in my post.

The fact is that my name and address were on a letter I received which was in fact a reply from PWC to two depositors' transfer request letter to KSF(IoM) of October 8th.

Their names and their account number followed my name and address at the top of the letter. So there were altogether three depositors' names on the single-sheet letter itself, plus the single account number belonging to the other two. The content of the letter bears no relevance whatsoever to my own situation and concerns specifically the letter sent to KSF(IoM) by the other two.

I hold to my view that this is a serious matter and that the evidence of this one letter does not bode well for any future mass mailing from PWC to depositors about their account balances and their claims.


Account numbers

  • Julienne
  • 16/10/08 31/08/09
  • a depositor
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  • Sat, 08/11/2008 - 19:05

OK apologies ianhkhi -- sounds like a fiasco - or more typically what can be witnessed all over UK these days - no one takes a pride in getting things right anymore.

Someone started writing to you - went to lunch, the loo, have a coffee - a chat with a friend --- then resumed after Mr nobody shuffled the papers on the desk.
Net result a letter addressed to you and 2 other people - obviously trying to save postage!!!
Also couldn't be bothered to read through their work on the PC when completed - shoddy work.

The best you can do is return the letter to Mike Simpsonn - (keep a copy for yourself ) and have a good old fashhioned moan at him.


READ THIS EVERYONE: Our account details are scrambled

  • ianhkhi
  • 12/10/08 31/05/09
  • a depositor
  • Offline
  • Sat, 08/11/2008 - 02:37

I have just received a letter dated October 23rd from one Alison Tomb of PWC under a KSFIoM letterhead.

It is addressed to me, with my name and address at top left, but referring in the subject line to a KSF account number that is not mine and starting the letter Dear... followed by the names of two people I've never heard of. (Ms M.... and Mr D.R.D.... - if you're out there, email me.)

Question: What earthly chance is there of PWC ever contacting at the correct address the correct people about the correct accounts?

Answer: Not a chance in hell.


READ THIS EVERYONE: Our account details are scrambled

  • ianhkhi
  • 12/10/08 31/05/09
  • a depositor
  • Offline
  • Sat, 08/11/2008 - 04:56

Please read the posts in this forum. I suggest you do whatever it takes to check that PWC are holding the correct account and contact details for you.

Latest evidence is that accounts and names and addresses are hopelessly scrambled.

If and when PWC or the IoM compensation fund try to contact you, they may not have your correct address, or if they do, they may not have the right account to go with it.


SCRAMBLED ACCOUNT DETAILS

  • Julienne
  • 16/10/08 31/08/09
  • a depositor
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  • Sat, 08/11/2008 - 07:42

Ianhkhi
Please don't scare everyone with posts like this - did it occur to you that you may be an isolated case because you notified the bank of a change of address and they hadn't had time to update your files before they were told to leave on October 8th. How many other people do you know of that have incorrrect letter details.

I too have a letter, dated 23rd October, from Scott Bevan (for Mike Simpson) stating the correct account details and addressed to the correct people at the address I gave them for correspondence.

Change of details always takes time to chug it's way through systems of large organisations, I sugggest you reply to PWC pointing out the error of their ways. This is relatively minor in comparison to NOT getting your money back!!


No A/c details Correct Address, wrong date!

  • Peasant
  • 10/10/08 31/05/09
  • a depositor
  • Offline
  • Sat, 08/11/2008 - 12:45

Here is an OCR version of a letter I received yesterday(Name etc x'd out). If they can't pay attention to the date???!!
This refers to an online CHAPS transfer I thought I'd made on the afternoon of 7th.Cotober for £60k, confirmed to go on the 8th.

KAUPTHING SINGER & FRIEDLANDER (ISLE OF MAN) LIMITED
On 9 October 2008 the High Court of Justice of the Isle of Man made an Order appointing Michael Simpson of PricewaterhouseCoopers Liquidator Provisionally of Kaupthing Singer & Friedlander (Isle of Man) Limited, pending the hearing of a Petition to wind it up, which is due to be heard on 27 November 2008.

Mr.xxxxxxxxxxx
xxxxxxxxxxxxxxxxx
xxxxxx
xxxxxx
Kent
XXXX XXX
United Kingdom

4th September 2008

Dear Mr Xxxxx

I refer to your transfer instruction of 8th October 2008

On the 9 October 2008, the High Court of Justice of the Isle of Man made an Order appointing me as Liquidator Provisionally of Kaupthing Singer & Friedlander (Isle of Man) Limited ("KSFIOM" or "the Bank"), pending the hearing of a petition for the formal winding up of KSFIOM, which is due to be heard on 27 November 2008. In addition on 8 October 2008, the Isle of Man Financial Supervision Commission suspended KSFIOM's banking license.

I understand that you sought to instruct the Bank to instigate a transfer of funds from your account with KSFIOM. Unfortunately my appointment as Liquidator Provisionally has the effect of "freezing" customer accounts and I can confirm that your transaction request was not processed prior to my appointment. As such it is not possible to process the transfer of funds.

Following the hearing on 27 November 2008, if a Liquidator is appointed, customers will be contacted with regard to the process for claiming monies owed to them.

In the meantime, we would refer you to the Bank's website at www.kaupthingsingers.co.im where we will seek to provide any updates on the situation.

If you have any queries, you may contact the Bank on +44(0)1624 699222.

Yours sincerely

Scott Bevan
For Mike Simpson
Liquidator Provisionally of
Kaupthing Singer & Friedlander (Isle of Man) Limited

PG Box 197, Samuel Harris House, 5-Il St Georges Street
Douglas, Isle of Man lM99 1SN
Tel +44(0)1624699222 Fax: + 44(0) 1624 699202

Registered in the Isle of Man No. 3519
Registered Office Samuel Harris House. 5-11 St Georges Street, Douglas, Isle of Man IM1 1QB