The Financial Ombudsman Service

  • katalan
  • 10/10/08 31/05/09
  • unspecified
  • Offline
Posted: Tue, 21/10/2008 - 09:32

Have any of our excellent leaders contacted the Ombudsman?
There doesn't appear to be any reference to our plight on their website - just a thought, another avenue to explore?
Many thanks for all efforts, much appreciated.

www.financial-ombudsman.org.uk
The Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London E14 9SR
switchboard and fax
open 9am to 5pm, Monday to Friday
020 7964 1000 (switchboard)
+44 20 7964 1000 (for calls from outside the UK)
020 7964 1001 (main fax)
complaint [dot] info(?)financial-ombudsman [dot] org [dot] uk (mailto:complaint [dot] info(?)financial-ombudsman [dot] org [dot] uk)

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e-mail to the ombudsman

  • Julienne
  • 16/10/08 31/08/09
  • a depositor
  • Offline
  • Wed, 22/10/2008 - 10:05

I have just received the following automated reply from the Financial Ombudsman:-
Thank you for your email. We’ll be in touch shortly with a more detailed reply.

In the meantime, if this is the first time you’ve contacted us, please find below some details of our service – and how we can help you. This may be useful for you to decide whether you want to complain formally.

how to make a formal complaint

We can't step in and investigate a complaint until the financial business you're unhappy with has itself had the opportunity to put things right. The steps to follow are set out on our website at:

http://www.financial-ombudsman.org.uk/consumer/complaints.htm.

Unless you've already done so, this means you need to complain first to the financial business involved. You can do this in two ways:

(1) You can contact the business yourself – asking them to deal with your complaint under their official "complaints procedure". By law, businesses have to complete this procedure within eight weeks – keeping you up-to-date with the progress they make on your complaint.

(2) We can send details of your complaint to the business on your behalf – if you send us a completed complaint form telling us the relevant details. Our complaint form is on our website at the web address above. Or you can phone us directly on 0845 080 1800 (office hours) to give us details of your complaint – which we can forward to the business for you.

more information

If you’d like us to send you more information (or our complaint form) in the post, remember you’ll need to tell us your postal address. If you’ve emailed us, we’ve probably only got your email address!

We’ll need your handwritten signature on the complaint form – and copies of any paperwork relevant to your complaint (for example, copies of bank statements, policy documents etc). You need to post these with your complaint form to:

Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London
E14 9SR
phone 0845 080 1800 (office hours)

video-welcome from our chief ombudsman

Watch our chief ombudsman talk about what to do if you’ve fallen out with your bank, insurance company or finance firm:

www.financial-ombudsman.org.uk/about/video_welcome.htm


IOM financial ombudsman

  • digger
  • 12/10/08 31/05/09
  • a depositor
  • Offline
  • Wed, 22/10/2008 - 05:30

There is a financial ombudsman in the Isle of Man (full details on the internet). I think that any KSF depositor who was persuaded to take out a portfolio bond with Royal Skandia on the basis of highly misleading information regarding protection and security given in RS sales brochures should begin to prepare a case to be brought before the IOM ombudsman. It would be helpful if individual members of the action group could consult with each other in the preparation of a collective complaint..


I live near South Quay. Would

  • VeryWorried
  • 10/10/08 31/05/09
  • unspecified
  • Offline
  • Tue, 21/10/2008 - 09:57

I live near South Quay. Would it be worth calling in?


Good idea indeed

  • mikepapa
  • 10/10/08 n/a (free)
  • a depositor
  • Offline
  • Tue, 21/10/2008 - 23:22

It would indeed be a good idea if you could vsit the Ombudsman in person.
Go and knock on his door. Expect they will say that you need an appointment....
but if you make enough noise they will either let you see him to keep you quiet....
If not they will kick you out .....
THEN you ave a great story for the Press.

Give it a go and let us know what happens.

Cheers


I am positive it would. Face

  • dclf1947
  • 10/10/08 31/08/09
  • a depositor
  • Offline
  • Tue, 21/10/2008 - 10:03

I am positive it would. Face to face is better than email.