DAG "live" help/discussion - Testing needed

  • ng
  • 11/10/08 31/12/20
  • a depositor
  • Offline
Posted: Fri, 29/05/2009 - 11:48

Anyone with a few minutes to spare please try - http://help.ksfiomdepositors.org/livehelp.php?department=3 alternatively: http://help.ksfiomdepositors.org/dag (goes to the same place via a redirect, just to make the url more friendly).

This is for potential use by members, also journalists etc. Would need to be manned (sorry, personned) and can handle multiple simultaneous people providing support, multiple "departments" (e.g. IT, media, bonds, etc.) Just experimental for now but something I've felt we've needed for a long time.

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Notes on live help system

  • ng
  • 11/10/08 31/12/20
  • a depositor
  • Offline
  • Fri, 29/05/2009 - 14:27

I'll do a full write-up in due course, but a few notes:

  • The system is running on a separate server to our main sites. That's to ensure there's no performance impact on our main sites.

  • For the above reason, there is potentially less security than on our main sites. It runs on a "shared" server - basically that means I have far less control and security is only as good as the web-host provides - there's no reason to think it's not adequate, but for this reason I'm saying don't use real names or give out any sensitive information.

  • Why use this rather than Skype or Messenger etc? Simply because it's a web based, doesn't require you to install anything, and doesn't require exchange of any id or email address. Basically, other than your IP address you remain completely anonymous.

  • Operators (helpers) can be assigned to one or more departments - user chooses which department they want to speak with. Multiple simultaneous operators can be online. So basically the task can be shared. Operators can talk to each other, so help each other out too.


DAG online help/chat

  • ng
  • 11/10/08 31/12/20
  • a depositor
  • Offline
  • Fri, 29/05/2009 - 13:44

Seems to work fine. Any DAG members wanting to provide help to other members, I have now set up a "DAG" department for that. If you would like to be an operator ("helper") there, please send me a message giving your choice of user name. Note, operators are also able to talk with other operators.

Please see also: http://help.ksfiomdepositors.org/livehelp.php?department=3 and suggest additional or alternative questions that the visitor should be asked to confirm (they can be text entry, choices or checkboxes.)