Are they all Idiots at the DCS or is it me?

  • calpespain
  • 12/10/08 n/a (free)
  • a depositor
  • Offline
Posted: Wed, 16/12/2015 - 05:36

Any suggestion gladly welcomed. I am having some trouble with the IOM DCS managers, they keep writing to me and my wife via snail mail, over land and water, saying they have sent out a cheque via registered post and it has been returned. They follow this by saying that they have also attempted to contact me via my registered email address, but cannot do so, would I please contact them. I have done this via email and they have acknowledged this and my banking details, yet still the write and say” Please accept our apologies for the distress you are experiencing in the delay in receiving your outstanding payments. Please be assured we are expediting the authorisation as quickly as possible however the timing of this is outside our control. As mentioned in my earlier email I will contact you again as soon as the payments have been delivered to our bank for processing.” Yet they are still sending me even more land mail and still no payment of the outstanding amount due since December 2014. Are they all simply idiots?

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@Calpespain

  • anrigaut
  • 19/10/08 30/10/09
  • a depositor
  • Offline
  • Wed, 16/12/2015 - 09:41

Hi there,

Sorry to hear of your problems with the DCS. However, I don't think they are idiots (nor do I think you are!).

You don't say when you received the email acknowledging receipt of your bank details. I would have thought that once you had established email contact with them, things should progress fairly rapidly. However, the DCS is administered by KPMG on behalf of the official 'Scheme Manager' (the FSC), who has to sign off all payments and would therefore have to authorise a bank transfer to replace the returned cheque. This can lead to delays which are, as the email says, outside their control. The latest land mail may have been sent before you sent your email and simply crossed in the post?

I did have a good direct contact with the DCS agent and intervened successfully on several occasions over problems in the early stages. I suggest that if you haven't received anything after the holiday period, you let me know and I'll try to do so again. But I would need to know the dates of your emails with them before doing so.


Thanks

  • calpespain
  • 12/10/08 n/a (free)
  • a depositor
  • Offline
  • Wed, 16/12/2015 - 20:30

Thank you for your kind reply. I'm in no hurry as in total 1,400 but its just annoying when in this day and age in over a month since they have received my direct bank details that still they cannot pay out. I will, if not received by end of January, come back to you but it does go to show inefficiency and an attitude of we'll do it when we feel like it. Still the IOM will never get any of my money ever again, that's for sure and this little amount goes to enforce my feeling there even more. Nevertheless, thank you for your offer of assistance.