Anyone Showing on the DCS site as Claim Documents Received?

  • Niko
  • 10/10/08 31/05/09
  • a depositor
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Posted: Mon, 22/06/2009 - 17:05

The forum would not allow me to reply to TCA (Access Denied), so I post again as a new subject.

My forms were also posted on 10th June and show on the DCS website as received on the 15th June.

You need to log in and then under "Your Claims Forms" on the left, click on "Show Claimant Summary", where you will see a note added below "Signed Copy" if your forms have been received and logged.

I found that is how it works by accident, as this is not the most intuitive website I have used and it doesn't render properly in Firefox.

You would think that, with what we all have at stake, and considering the time they have spent re-building the website, they could have done better.

N.

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But note the comment....

  • Anonymous
  • Offline
  • Mon, 22/06/2009 - 19:31

....."We are currently receiving many hundreds per day and the logging process is under way. Please be patient and check the Claim Summary, where the recipt will be acknowledged. At this time, we do not wish to divert resources into searches for individual forms."


Comment noted...

  • Niko
  • 10/10/08 31/05/09
  • a depositor
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  • Mon, 22/06/2009 - 20:56

But I thought naturally, as the first few item were things I had filled in, I should scroll down to "Validation" and "Claim Ledger", where I found nothing. These all fall under "Show Claimant Summary". As I commented earlier, not intuitive at all and I thought TCA may have missed it, as I almost did..


Claim Docs Received

  • Sign
  • 11/10/08 31/05/09
  • a depositor
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  • Tue, 23/06/2009 - 11:21

Thanks, Niko.

My thought process was exactly the same as yours (i.e. look under Validation and Claim Ledger), so your guidance is very useful. I also have the note "Recd by DCS 15/06/2009" under Show Claimant Summary.


DCS claim

  • TCA
  • 12/10/08 31/05/09
  • unspecified
  • Offline
  • Tue, 23/06/2009 - 11:58

Thanks for the above replies. I was looking in the correct place, which was showing nothing when I posted, but am now happy to say that the forms are being shown as received on 15th June. I also did see the comment that they were logging them but as mine would have been in their office on 11th June, I wouldn't have expected almost a fortnight to have passed before they registered it - despite receiving hundreds every day. Then again, we are talking IOM and nothing surprises me any more.